Lanara supports people living with disability and mental health conditions, so we want everyone to be able to use our website, including people who use screen readers, keyboard navigation, magnification or other assistive technology.

What standard are we aiming for?

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. We have not yet had a full independent audit, so we do not claim that every page meets this standard yet.

What have we done so far?

  • We write in plain language, with short sentences and a clear answer near the top of each page.
  • Pages use a logical heading structure, so you can move through them with a screen reader.
  • Images that carry meaning have text descriptions (alt text).
  • Links describe where they go, rather than saying only “Learn more”, and links in page text are underlined so they do not rely on colour alone.
  • Our privacy policy is a normal web page, not only a PDF.
  • Service and area pages show when they were last reviewed.

What are we still working on?

  • Some text and buttons use brand colours that may not have enough contrast for everyone.
  • Our website disclaimer is a PDF that may not work well with screen readers. Contact us and we will send it in another format.
  • Our contact page includes an embedded Google Map. Our address is also written in text on the same page.

If something on our website is hard to use, please tell us. It helps us fix the right things first.

Other ways to contact us

You never need to use the website to reach us. You can:

  • call us on 1300 152 627 (1300-1-LANARA), Monday to Friday, 9am to 5pm
  • email info@lanara.com.au
  • ask a family member, carer or support coordinator to contact us for you, with your permission.

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service: TTY 133 677, Speak and Listen 1300 555 727, or SMS relay 0423 677 767, then ask for 1300 152 627.

If you need an interpreter, call the Translating and Interpreting Service (TIS National) on 131 450 and ask them to call us.

Feedback

Please email info@lanara.com.au or call 1300 152 627 with the page address and a short description of the problem. We aim to reply within five business days and, where we can, we will send you the information in a format that works for you.

Last reviewed: 3 October 2026.