Yes, we offer support 24/7, including weekends and after-hours.

At Lanara, we understand that support needs don’t always fall within standard business hours. That’s why our dedicated support workers are available around the clock to accommodate your individual needs. Whether it’s early mornings, evenings, weekends, or overnight assistance, our services are tailored to fit your lifestyle and provide consistent, person-centred care.

All of our support workers hold formal qualifications in mental health.

At Lanara, we believe that quality care starts with well-qualified professionals. Every member of our support team has completed a degree in Psychology or a related field, equipping them with both practical skills and a strong foundation in mental health theory. This ensures that the support we provide is not only compassionate but also grounded in evidence-based practices.

To help us deliver the most personalised and effective support, we’ll ask you to share some basic details during the onboarding process.

This typically includes your personal information (such as your name, contact details, and date of birth), any relevant medical or mental health information, your NDIS plan (if applicable), and your goals or preferences for support. Providing these details not only helps us understand how best to support you, but also allows us to carefully match you with a support worker whose experience, personality, and approach align with your individual needs. All information is treated with the highest level of confidentiality and care. Our aim is to make the process as simple and comfortable as possible, and we’re here to guide you through each step with compassion and respect.

No, you don’t need an NDIS plan to access our services — we also offer private support options.

No, you don’t need an NDIS plan to access support through Lanara. While many of our clients are NDIS participants, we also offer privately funded services for individuals who may not yet have a plan or who choose to access support independently.

If you’re unsure whether you’re eligible for NDIS-funded support, our team is here to help. We can guide you through the process, explain the criteria, and connect you with the right information to determine your next steps. Everyone deserves access to quality care and support, and we’re committed to helping you find the path that’s right for you.

We currently service the entire Sydney region.

Lanara proudly supports individuals across all parts of Sydney—from the Eastern Suburbs and CBD, through to the Western Suburbs, Blue Mountains, Northern Beaches, and the Southern region. Our team is committed to reaching clients wherever they are, ensuring consistent, high-quality support throughout the Greater Sydney area.