Whether you are coordinating care professionally or reaching out for yourself or a loved one, our team is ready to help you take the next step. We welcome referrals from Support Coordinators, participants, family members, and allied health professionals – and we will guide you through the process from your first enquiry to your first session.
If you have a generally enquiry instead, please visit using the link below.
Referring a participant on your caseload? We provide timely updates, transparent communication, and reliable support workers who align with your participant's goals.
You can self-refer directly to Lanara. If you are self-managed or plan-managed, we will work with you to build a support plan that fits your life and preferences.
Looking for support for a loved one? We understand how important it is to find a team you can trust. We are here to answer your questions and guide you through the process.
If you are a psychologist, occupational therapist, or social worker, you can refer your clients to us for dedicated psychosocial or personal care support that complements your clinical work.
1. We review your details
We will contact you within one to two business days to discuss the referral in more detail, answer any questions, and arrange an initial meet-and-greet.
3. We find the right match
Nothing speaks louder than the experiences of those we have the privilege of walking alongside. These are their words.
"Lanara provides compassionate, reliable, and professional support. Their team genuinely cares about the wellbeing and independence of the people they support, always showing patience, respect, and kindness. Communication is clear and they go above and beyond to ensure participants feel comfortable, supported, and empowered. Highly recommended."
"Lanara embody the values that they aspire to in very real actions and outcomes. I no longer feel like I am battling a monolithic profit machine to secure the support that I want. Lanara's service truly reflects that they are a family business and I'm honoured to have had a chance to be a part of this project from the ground up."
"They are compassionate, easy to deal with, and trustworthy. They have developed a close connection with the participant which has a positive impact on her physical and mental health condition. Peter is very responsive in returning phone calls, answering emails and following up. They have set a high standard in their field and are highly recommended. "
We aim to respond to all referrals within one to two business days. Once we have reviewed your submission, a member of our team will be in touch to discuss the referral in more detail and answer any questions you may have.
Yes. We welcome referrals from Support Coordinators, family members, carers, and allied health professionals on behalf of a participant. Simply complete the referral form with your own contact details and include any relevant information about the person you are referring.
You do not need to have everything prepared before reaching out. The referral form asks for basic contact details, the type of support required, and a preferred start date. If you have additional context about the participant's goals or circumstances, you can include that in the Additional Notes field. We will gather more detail during our follow-up conversation.
We will always let you know as soon as possible if we do not have current capacity. In that case, we will discuss your timeline, add you to our waitlist if appropriate, and keep you updated so you are not left without a clear next step.
Genuine Care. Thoughtfully Delivered. Uniquely Yours.
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